The chances of you being able to witness the pros tackle water damage while they take care of a water damage cleanup project aren’t that high unless you’ve had the misfortune of experiencing a flood or burst pipe, and you’re in need of water damage remediation services. However, that doesn’t mean that you shouldn’t be aware of the processes taken to get you from inspection to restoration.
We believe that it’s important for everyone to have at least a little knowledge about what it takes to successfully tackle water damage. In the event you find yourself in that situation you’ll know what should be done and what might be a sign the technicians you’re working with either don’t know what they’re doing or they’re simply trying to bamboozle you.
At Rock Emergency, we like to say that the process begins before we even show up to the site. Here are the steps you should take before you contact us. After realizing your bathroom, living room or any part of your home that shouldn’t be wet was turned into a pool due to a flood or burst pipe, it’s important for you to immediately stop any active source of water flow in your home that might be contributing to the flood. This can be done by simply turning off your home’s main water supply. Next, we always encourage our clients to speak with their insurance companies to file their claims.
After speaking with your insurance company, be sure to not only call the firms they recommend...in fact generally those recommendations are national brands that don’t emphasize the quality outcomes that we focus on. The next call you make should be to a restoration company that does the job right the first time, has a local operation, and ensures all their technicians are licensed and certified, like Rock Emergency. That said, reaction time is important when we need to tackle water damage, so it is best to get the water damage clean up process started as soon as possible.
Anyone who is in the restoration industry can tell you that all water damage restoration projects are not the same and the amount of work required for each depends on various factors. For example, how long the water has been present, the area of the home that sustained the damage, etc. Once a Rock Emergency technician arrives on-site, step one is a thorough assessment of the affected area, which includes using our state-of-the-art equipment to measure the moisture content in the home. We usually sit with our clients and walk them through how we’re going to tackle the project to ensure they get the best possible outcome. Then starts the water extraction process.
This is done by using what can be described as a giant vacuum, which can suck up to 100 gallons of water in a five to ten-minute time span. Once the standing water has been extracted, our technicians usually perform whatever demolition might be needed, this includes removing drywall, carpets, etc. Now, we know this might sound a bit extreme but we assure you that this is done in an effort to dry your home completely to avoid the growth of mold/mildew. Another very crucial preventative step is to treat the entire space that was affected by antimicrobial products which prevent the growth/slow the spread of microorganisms like mold.
Documentation is done throughout the entire clean up process. We make notes and take photos from start to finish to assist you in your insurance claims process. Special efforts are made to keep our clients as comfortable as possible while we’re working to restore their home i.e. utilizing air filtration devices. This helps safely remove the air that might be affected by dust and other air pollutants throughout the demolition process. This is done to maintain a comfortable breathing environment throughout the other areas of the home. When we do a job, we like to do it well...so that brings us to our final best practice...cleaning up. We always leave our job sites super clean, you won’t even believe you just had a flood situation in your home.
Rock Emergency has been in the restoration industry for 10+ years and it is because of our commitment to our clients, our service levels and our constant self-improvement, not only as a company but also as individuals, that we are so good at what we do. We are licensed, certified, and ready 24/7/365 to handle your restoration needs. Give us a call at 844-ROCK-911 or 585-413-1566 to have any questions you may have answered or to request our services. Remember, in your time of need, we are in this together!
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