Water Damage Restoration and Mold Removal Servicing the Brockport, NY Area

At Rock Emergency, we specialize in handling property emergencies, especially when it involves water damage. We're not a giant chain with call centers and red tape. We're a local team that knows the area and understands what you're going through. We respond fast, work clean, and get the job done right.

When a frozen pipe breaks or rain floods your home, time is critical. The longer moisture lingers, the worse the damage, and the higher the cost. Mold, rot, and structural issues can creep in fast. That’s why we jump into action right away to limit the damage and start the recovery process.

From frozen pipes, overflowing tubs, foundation cracks, to backed-up drains, storm damage, and even household accidents, We’ve seen it all. Sometimes it's nature, sometimes it's wear and tear. No matter the cause, water damage needs to be handled properly to avoid long-term problems.

We don’t guess. We assess. First, we inspect the site and identify all the affected areas, even the hidden ones. Then we handle water removal using professional equipment and proven methods. Finally, we dry, dehumidify, and sanitize everything before repair and rebuild.

We bring in industrial-grade dehumidifiers, air movers, moisture meters, and extraction units. This isn’t your average mop-and-bucket operation. Our team is trained to use advanced tools that speed up drying, prevent mold, and detect moisture where you can’t see it.

It’s not just about having the latest and greatest gear and technology. It’s about showing up, doing it right, and treating people with respect. We don’t just fix what’s broken. We answer questions, walk you through the process, and keep you in the loop from start to finish.

You’ll talk to a real person, not a robot. We’ll ask some quick questions, dispatch a crew, and be on-site fast. Our team will show up in uniform, ready to work, explain every step, and start protecting your property right away.

While water restoration is a big part of what we do, we also handle fire damage, mold cleanup, and biohazard removal. If it’s messy, stressful, or dangerous, chances are we can help clean it up and fix it.

Dealing with a claim? We’ve got your back. We work with all major insurance companies and help you document damage, file paperwork, and move things forward without delay.

We’re proud to be a local business. That means we’re invested in the people we help. Our reputation is built one job at a time by doing honest work and being there when it matters most.

You shouldn’t have to deal with water damage alone. Call Rock Emergency and we’ll take it from here. Fast response. Professional results. Real peace of mind.

At Rock Emergency, we specialize in helping homeowners and businesses take back their spaces from mold. We’re not a giant corporation with layers of red tape. We’re a tight-knit team based in upstate New York that gets the job done right.

Mold isn’t just a surface problem. It grows quietly behind walls, under floors, and in places most people don’t even think to look. And it doesn’t just look bad or smell funky, it can affect your health and damage your property. That’s why taking care of it the right way matters.

We’re not here to scare you into a big job you don’t need. We’re here to be honest, assess the situation, and handle it with precision. When we say “mold removal,” we mean getting to the root of the issue, not just wiping down visible spots. That includes containing the area, filtering the air, and getting rid of contaminated materials when necessary.

We don’t cut corners. We follow industry standards, use professional-grade equipment, and keep safety at the front and center of our approach. Whether it’s one small patch or a major cleanup, we treat every job like it’s in our own home.

Mold remediation might sound like a fancy term, but it just means we go deeper than surface-level cleaning. It’s about restoring your space to a healthy state. That means we not only remove what we can see, we also address what caused the mold in the first place, like moisture or leaks, to prevent it from coming back.

We combine expertise with high-tech tools like moisture meters, infrared cameras, and HEPA filtration systems to ensure a complete and lasting solution.

What sets us apart? We show up when we say we will. We answer your calls. We explain things clearly. And we genuinely care about fixing your problem.

We’ve helped hundreds of people in tough situations. We get that it’s stressful and overwhelming, that’s why we go out of our way to make things easier, not harder.

Here are a few signs that should put mold on your radar:

• A musty smell that doesn’t go away
  
• Water stains on ceilings or walls
  
• Peeling paint or bubbling drywall
  
• Frequent allergy symptoms or headaches indoors
  
• Visible dark spots, especially in damp areas
  

You don’t have to be a mold expert—that’s our job. But if something feels off, trust your gut and give us a call.

Step one is always a conversation. We ask the right questions, listen closely, and if needed, schedule an on-site assessment. If mold is present, we’ll come up with a plan that fits your situation and budget.

We’re upfront about pricing, timeframes, and what the job involves. No surprises. No pressure. Just solid, honest service from people who know what they’re doing.

We work with both residential and commercial clients across Brockport and the surrounding area. Whether it's a flooded basement in a house or a leaky HVAC system in an office building, we’ve seen it all. Our team is certified, insured, and trained to handle any size job.

We also work directly with insurance companies and can help guide you through the claims process if needed. When you're in crisis mode, having someone in your corner who knows the ropes can make a huge difference.

If you think you might have a mold issue, don’t wait. The longer it sits, the worse it can get. At Rock Emergency, we’re ready to help you breathe easier.

Let’s get your space clean, safe, and mold-free. Give us a call.

1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.

2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.

3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.

4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.

5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.

6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.

7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.

8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.

9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.

10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!

About The City Of Brockport, NY

Brockport, New York, is a small village on the western edge of Monroe County, known for its strong sense of community, historic charm, and connection to the Erie Canal. With a population just over 8,000, it’s a tight-knit place that punches above its weight in character and culture.

At the heart of Brockport is the State University of New York at Brockport (SUNY Brockport), which brings youthful energy and diversity to the village. The college influences local life with events, performances, and an academic presence that blends well with the town’s quieter, residential feel.

Brockport’s Main Street is lined with 19th-century buildings, independent shops, cafes, and restaurants. It’s a walkable area that retains a small-town American vibe without feeling stuck in the past. The village also benefits from being part of the Erie Canalway Trail, making it a draw for cyclists, boaters, and travelers during the warmer months.

Despite its size, Brockport has a strong civic spirit. The community supports local arts, a seasonal farmers market, and public events like the annual Low Bridge, High Water festival. It’s a place where people still say hello to their neighbors and stop to chat on the sidewalk.

Brockport offers a balance—historic but not outdated, quiet but not dull. It’s a place where students, families, and retirees find common ground. For those looking for a slower pace near Rochester with a real sense of place, Brockport delivers.

Things to do in Brockport, NY

• 58 Main BBQ & Brew
• Barber’s Grill & Tap Room

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"

Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.

We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.