Water Damage Restoration
Rochester, NY

  • 24 HR Emergency Service
  • IICRC Certified
  • 5 Star Google Rating
  • Will Work With Your Insurance
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(585) 413-1566

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Rock Emergency is the leader in Water Damage Restoration Services (also known as Water Mitigation Services) in the Rochester, NY area and surrounding communities. Whether the damage is due to an unforeseeable disaster, or a sump pump overflow, we are here for you.

We understand that situations like this can be extremely stressful, and frustrating. Just know that we understand and want to make sure the water clean-up process is simple and taken care of.

We offer peace of mind in knowing that your home or commercial buildings are in good hands. The professionals at Rock Emergency are equipped to manage both commercial and residential Flood Restoration. And we have the resources available to handle any size Water Damage Emergency.

Dealing with water damage can be gut-wrenchingly painful. Not only do we care about you, but we care about your home and your belongings. We take pride in taking care of even the little things and will do our best to save whatever we can from your home.

Business with water damage

Water Damage Restoration Services Rochester, NY

Water Remediation and Flood Damage Restoration can be overwhelming. Sometimes, it’s hard to just get your head wrapped around what has happened! You wake up and somehow overnight the basement flooded, or you turn on the faucet and notice the water is leaking out onto the kitchen floor from under the sink.

If you have no idea what to do or what happened, don’t worry, Rock Emergency is here for you with a vast array of services that may be needed when there is water damage. Our water cleanup services include but are not limited to:

Water Damage
Cleanup Process

Rock Emergency offers 24/7/365 emergency response. No matter the time of day, or day of the week, Rock Emergency is here to help! We have been leaders of the Water Damage Restoration industry for years and have perfected our flood cleanup process in Rochester, NY, and surrounding areas.

The best thing about our process? It can all happen within a matter of hours. Here is a little insight into how we complete Water Remediation and Flood Restoration.

    phone icon

    PHASE 1

    It all starts with the initial phone call. Our on-call restoration experts will answer your call and start with a few questions. We will ask you for contact information as well as the...

    home search icon

    PHASE 2

    Once we have arrived at your location, we will inspect the property. During this time, we will locate the source of water (if it is still there) and stop it. For example, there is a leaking pipe or flowing water, we...
    cleaning icon

    PHASE 3

    Here we begin to extract or remove the water. We have various pieces of equipment that we use to effectively remove all standing water. This includes truck-mounted vacuums,...
    no water icon

    PHASE 4

    After visible water has been extracted, we begin the drying and dehumidifying phase. During this phase, we will set up our state-of-the-art drying equipment. We have industrial strength...
    location icon

    PHASE 5

    We start this phase by packing up our equipment. This allows for the cleaning and sanitation to begin. Water damage can cause many problems regardless of how it happened. Mold...
    tools icon

    PHASE 6

    The last thing needed to get back to normal is water damage repair and flood restoration. Whether it be tarping the roof to prevent future leaks, or installing new floors, Rock Emergency will...

    Water Damage
    Cleanup Process

    Rock Emergency offers 24/7/365 emergency response. No matter the time of day, or day of the week, Rock Emergency is here to help! We have been leaders of the Water Damage Restoration industry for years and have perfected our flood damage cleanup process in Rochester, NY, and surrounding areas.

    The best thing about our process? It can all happen within a matter of hours. Here is a little insight into how we complete Water Remediation and Flood Restoration.

      phone icon

      PHASE 1

      It all starts with the initial phone call. Our on-call restoration experts will answer your call and start with a few questions. We will ask you for contact information as well as the...

      home search icon

      PHASE 2

      Once we have arrived at your location, we will inspect the property. During this time, we will locate the source of water (if it is still there) and stop it. For example, there is a leaking pipe or flowing water, we...
      cleaning icon

      PHASE 3

      Here we begin to extract or remove the water. We have various pieces of equipment that we use to effectively remove all standing water. This includes truck-mounted vacuums,...
      no water icon

      PHASE 4

      After visible water has been extracted, we begin the drying and dehumidifying phase. During this phase, we will set up our state-of-the-art drying equipment. We have industrial strength...
      location icon

      PHASE 5

      We start this phase by packing up our equipment. This allows for the cleaning and sanitation to begin. Water damage can cause many problems regardless of how it happened. Mold...
      tools icon

      PHASE 6

      The last thing needed to get back to normal is water damage repair and flood restoration. Whether it be tarping the roof to prevent future leaks, or installing new floors, Rock Emergency will...

      Water Damage Restoration Equipment used by Rock Emergency

      dehumidifiers-icon

      Phoenix 200 Dehumidifier

      hepa-filter-icon

      Dri-Eaz HEPA 500

      fabric-icon

      Odorox Boss XL

      hygrometer-icon

      Hygrometers/Moisture Meters

      vaccuum-icon

      Truck-mounted vacuums

      water-pump

      Pump-out systems

      Water Damage Restoration pumps
      sump pump

      What Causes
      Water Damage?

      Causes

      A water damage situation can have a wide variety of scenarios. People normally think of a flood caused by a storm, or a flooded basement. But water damage can come from many different things and cause a variety of problems if left untreated.

      At Rock Emergency, our professionals have seen it all, and have taken part in many flood restoration projects. We will travel near and far when our services are needed. We took part in clean-up from the devastation left by Hurricane Ian.

      • Appliance Leaks (Washer, dishwasher, Toilet)
      • Indoor Flooding and Water Seepage
      • Leaking Roof or Windows
      • Ice Dams
      • Waste Line Leakage
      • Sewage and Toilet Overflow
      • Burst Pipes (freezing, clogs, corrosion, accidents)

      Secondary Damage/Untreated Water Damage

      • Water Contamination (waterborne illness, disease, virus, bacteria)
      • Foundation and basement wall damage
      • Mold and Mildew Growth
      • Wood Rot
      • Pungent Odors
      • Infestation of water-loving insects, vermin and other pests
      • Long-term damage to air ducts

      Water Damage occurs in a matter of minutes. If water is left, it starts damaging surfaces and materials within just a few minutes. It is important to take care of water as soon as you see it.

      There are times that it can’t be done right away, like in a case of disastrous flooding. Here is a slight breakdown of what type of water damage can occur and how long it can take. I bet you’ll be surprised!

      water leaking from pipe

      1

      first few minutes

      2

      within a few hours

      3

      after a couple of days

      4

      after a week or two

      1

      first few minutes

      2

      within a few hours

      3

      after a couple of days

      4

      after a week or two

       

      FAQs and Water Damage Tips

       
      broken pipe

      Classes and
      Categories of Water

      CLASS 1 DAMAGE - Very little damage has been caused and will be the easiest for water cleanup.

      CLASS 2 DAMAGE - Water evaporates quickly leaving moisture in materials like cushions and carpets. Water restoration becomes more difficult.

      CLASS 3 DAMAGE - Water evaporates the quickest and leaves moisture in walls and furniture making it even more difficult for water damage repair.

      CLASS 4 DAMAGE - The water damage has likely affected the structure (plaster, flooring, concrete foundation). Damage in this manner requires a licensed Water Damage Restoration Company for effective water mitigation

      Category 1 – Clean (White) Water – This water is what comes out of the faucet or stormwater (rain or hail). This water is clean and not contaminated, making it least hazardous to humans. Think of if a bathtub overflowed, this would be clean water.

      Category 2 – Gray Water – This water is going to be contaminated of some sort and will contain microorganisms. This water is not clean and can make someone sick if ingested. Think of the water that comes out of the sump pump, broken toilets, and drained water from appliances or sinks.

      Category 3 – Black Water – This kind of water can be considered a biohazard and will be very harmful if ingested. Bacteria and other organisms thrive in black water, usually caused by sewage and stagnant standing water.

      flood water
      gray water

      Preventing Future
      Water Damage

      After dealing with all the water in your kitchen, or basement…there are things you can do to prevent the need for future water cleanup services.

      • Disconnect hoses that aren’t in use
      • Keep your gutters and downspouts clean
      • Maintain regular home maintenance (check roof and appliances regularly)
      • Install water detection devices (around the sump pump, water heater, and washer)
      • Get a backup generator to use for the sump pump when the power goes out
      • Don’t use harsh chemicals in old plumbing systems
      • Don’t pour grease or oil down the drain
      • Monitor standing water in the yard
      • Use dehumidifiers to maintain normal humidity in the home
      • Most importantly, take care of water leaks right away!

      Why Choose Rock Emergency for Water Damage Restoration?

      The water remediation and flood restoration technicians employed by Rock Emergency in Rochester, NY are highly trained professionals. We take pride in our work and provide every client the utmost compassion during times of difficulty. To make it even easier for you, we will work directly with your insurance company, so you don’t have to!

      Being a locally owned and operated company, we treat everyone like they are family! Additionally, we are licensed and insured and follow all OSHA standards and regulations. We also use the best, top-quality, EPA-certified equipment for water inspection, extraction, and drying. Only the best is offered by Rock Emergency! To prevent mold or further damage, give us a call today!

      Contact Us!