Flooded Basement Cleanup

Rochester, NY
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Flooded Basement Cleanup in Rochester, NY

Dealing with a flooded basement is never fun. Many homeowners use their basement as an extra storage space, and others may have a beautifully finished basement. Whether it is finished or not, a basement can flood, leaving you frustrated, worried, and upset. The water can ruin belongings with a flood, sentimental items can be destroyed, and furniture and appliances may be left unusable.

When an expert in flooded basement cleanup is needed, the crew at Rock Emergency is who to call. With years of experience in all things water, we’re here to help. Our team is professionally trained in basement water removal and restoration. Offering 24-7 emergency service, you can be rest assured that if you have water in your basement and need help, we are there for you!

Why Does a Basement Flood?

Basement flooding can be worse than others, and some might be more dangerous to handle on your own. Our Rock Emergency crews are often called for basement flooding. See some of the most common causes of basement flooding below.

  • Non-working sump pump
  • Clogged or broken gutters
  • Cracks in foundation or basement walls
  • Yard has slope going toward home
  • Heavy rains flooding yards
  • Plumbing and sewer lines backed up
  • Leaking appliances
  • Broken pipes

Flood Water Types

Different types of water may flood into your basement. The various water types range from clean and clear water to black and toxic water. Knowing the kind of floodwater in your basement is a crucial part of the flooded basement cleanup process. See below the descriptions and characteristics of the water types you may be dealing with.

Clean Water

Clean water is what you will find from a broken pipe or leaky faucet. While the water may become dirty as the level increases (from dust or dirt in the basement), it won’t carry infectious diseases or be toxic to cleanup.

Gray Water

This kind of water is found with broken or leaking appliances. For example, if you are running a load of dishes or laundry and suddenly it breaks and leaks water everywhere. The water will likely contain chemicals and detergents. This water isn’t clean, but it won’t carry infectious diseases or bacteria like our last type of water.

Black Water

With black water, infectious diseases can be found, harmful bacteria and would be considered a biohazard. This water flooding occurs with sewage backups, overflowing creeks and rivers, and flooding from heavy rainfall. If your flooded basement happened for the above reasons, it is good to call Rock Emergency to remove the water safely.

Flooded Basement Cleanup Process


Step 1: Find where the water is coming from and fix anything that is broken if you can (you may need to wait for floodwaters to recede or for the rain to stop before you can move on).

Step 2: Remove anything you don’t want to be damaged that hasn’t been affected by the floodwater. Doing this will help you ensure your belongings get ruined or damaged during the cleanup process.

Step 3: Using mops, buckets, pumps, and water-safe vacuums (ex. wet dry vacuum), get as much water out.

Step 4: Carefully remove any items that the water has damaged. This may include papers, furniture, and other items. If they can’t be dried and restored, they will need to be disposed of.

Step 5: High-powered suction mats and pumps are best used to get any remaining water out of the basement. Once all damaged items are removed, getting the rest of the water out may be more manageable.

Step 6: Get the basement area as dry as you can as quickly as possible. You can open windows or doors and use high-powered fans to get the space dry. The next step can’t occur until everything has been dried out. If you cannot get it completely dry, call the Rock Emergency team to assist with their dehumidifiers, high-powered fans, and commercial grade mats and pumps.

Step 7: Restore the area to pre-flood condition. If you can, basement waterproofing might help prevent leaks from the outdoors. The restoration may be different depending on the damage. Rock Emergency can handle it!

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The Restoration Process

Floodwaters can leave behind dirt, debris, mold, bacteria, parasites, and other contaminants. Mold could grow in as little as 48 to 72 hours if the flood involves clean water and in as little as 24 hours if the flood involves groundwater or sewage. Bacteria and parasites can develop in clean water in as little as 24 to 48 hours.

If the basement cannot get the water removed quickly, damage can occur to the walls (if it is a finished basement with drywall), furniture, and other items stored in the area. Additionally, as things sit in the wet, mold and mildew can grow, causing further damage.

Rock Emergency crew members are experts in water damage restoration and can safely and effectively restore your basement after a flood. To make sure mold does not grow, items that remain wet will be removed and replaced (walls, floors, etc.). Since emergencies happen suddenly, our team is available 24/7!


Costs for Basement Water Removal

Flooded basement cleanup costs can vary depending on the damage, what type of water Rock Emergency is dealing with, and the amount of water in the basement. Flood damage restoration can range anywhere from $450 to $10,500.

As a homeowner, the best thing you can do is to call Rock emergency as soon as you know you have a flooding problem in your basement. Our team will come out and assess the situation and work swiftly to get the issue resolved.


Why You Need A Professional

When dealing with a flooded basement, you only want the top-rated professionals in your home. Rock Emergency has been in the restoration business for 15+ years and takes pride in its ability to safely and effectively restore your basement after a flood. Our crew members have been HAZWOPER trained and follow all OSHA and EPA guidelines.

No matter the type of water that has infiltrated your home, our team can handle it. Experts in biohazard situations (if dealing with black water), the flood cleanup process will be done safely not to affect other home areas. If you find yourself where professional help is needed, just call us as Rock Emergency; we’re in this together!