Water Damage Restoration and Mold Removal Servicing the Canandaigua, NY Area

When water finds its way into your home or business, the stress can be overwhelming. At Rock Emergency, we’ve made it our mission to ease that burden. We specialize in helping property owners recover quickly and completely after water damage. With years of experience and a team that genuinely cares, we’re ready to jump into action whenever you need us.

We don’t just fix properties—we restore comfort, safety, and peace of mind.

If there’s one thing we’ve learned in this business, it’s that water doesn’t wait. The damage begins almost immediately, and the longer it’s left untreated, the worse it becomes. Flooring can buckle, drywall may weaken, and harmful mold can start to grow before you even realize it.

That’s why Rock Emergency operates on a 24/7 schedule. Our technicians are always prepared to respond right away, bringing advanced equipment and the expertise to start water removal and drying as soon as possible. We want to stop the damage in its tracks and get your property back on track.

We believe in a step-by-step process that ensures nothing is overlooked. Here’s how we typically approach a job:

• Inspection and assessment – Finding the source and evaluating the damage.
  
• Water removal – Extracting water with industrial-grade pumps and vacuums.
  
• Drying and dehumidification – Setting up specialized equipment to eliminate hidden moisture.
  
• Cleaning and sanitizing – Addressing health concerns, odors, and bacteria.
  
• Restoration – Addressing the damaged areas and making everything feel like home again.
  

Each job is unique, but the goal is always the same: complete and efficient recovery.

Cold weather can be tough on plumbing, and frozen pipes are one of the most common causes of water damage we see. When pipes freeze, they can burst suddenly, unleashing gallons of water that spread rapidly through your property.

Our team has extensive experience handling frozen pipe emergencies. We move quickly to shut down the source, remove the water, and dry the affected areas. Beyond cleanup, we’ll also guide you on preventing frozen pipes in the future—things like adding insulation, sealing gaps, and keeping your indoor temperature consistent and cozy. These small steps go a long way in protecting your home or business during the winter months.

We know how stressful property damage can be, which is why we do more than just clean up. We take the time to explain every step of the process, answer your questions, and keep you informed from start to finish.

Dealing with water damage isn’t something anyone should face alone. With Rock Emergency on your side, you can feel confident that your property is in good hands. Our water restoration services are designed to bring your space back to its pre-damage condition as quickly and smoothly as possible.

We’re ready to help, 24/7. If frozen pipes, leaks, or floods have disrupted your home or business, give us a call.

At Rock Emergency, we’ve helped homeowners and business owners throughout Upstate New York deal with some of the toughest mold challenges. From attic mold to basement infestations, we’ve seen it all, and then we fixed it!

We specialize in both mold removal and mold remediation. That means we don’t just wipe away the mold and call it a day. We fix the conditions that allowed it to grow in the first place.

Mold thrives in dark, damp environments. Common sources include:

• Leaky pipes
  
• Roof damage
  
• Flooding
  
• Poor ventilation
  
• High indoor humidity
  

Once mold spores settle in and find moisture, they multiply fast. Within 24–48 hours, you can go from a small issue to a major one. That’s where we come in.

We start every project by listening. Every property is different, and we make sure to understand your concerns before jumping into action. Then, we go to work.

We use specialized equipment to locate mold, even hidden growth behind walls or under floors. Once we know what we’re dealing with, our team sets up containment zones and air filtration units to protect the rest of your home.

From there, we get to work with our safe and thorough mold removal. Every contaminated material is removed, cleaned, or treated, and we finish the job with a full antimicrobial wipe-down to prevent future growth.

Proper mold remediation means treating more than just the surface. Whether it’s a plumbing issue, roof leak, or lack of airflow, we always get to the root of the problem.

We’ll help you identify the cause of the moisture, repair it, and restore your space to a clean, safe condition. Our goal is not just to clean up the mold, but to make sure it doesn’t come back.

We’re equipped to handle residential and commercial mold problems of all sizes. Whether you’re a homeowner with a damp crawl space or a property manager with a mold issue affecting multiple units, we’re ready to help.

We work closely with property owners, insurance adjusters, and contractors to make sure your mold problem gets resolved smoothly and quickly.

• Fast service when you need it most
  
• Clear communication from start to finish
  
• No-pressure estimates and honest recommendations
  
• Pro-level cleanup that exceeds industry standards
  

We care about doing things the right way, not just taking the easy way out. That’s why more and more people in the area choose Rock Emergency.

If you're noticing signs of mold in your home or business, don’t ignore them. Let our team help you take the next step toward a cleaner, healthier space. Mold may be stubborn, but we don’t quit until it’s gone for good.

Don’t let mold stick around any longer. Call us today for quick and effective service.

1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.

2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.

3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.

4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.

5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.

6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.

7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.

8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.

9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.

10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!

About The City Of Canandaigua, NY

Canandaigua, NY is a small city with big character, sitting at the north end of Canandaigua Lake in the Finger Lakes region of upstate New York. Known for its scenic beauty, historic charm, and vibrant local culture, Canandaigua draws visitors year-round with a mix of outdoor adventure and small-town appeal.

The name “Canandaigua” comes from the Seneca word meaning “the chosen spot,” and it lives up to it. The lake is the star attraction—boating, fishing, kayaking, and swimming are all part of daily life in the summer. The Canandaigua City Pier, lined with charming boathouses, offers one of the most iconic views in the region.

Main Street blends the old and new with historic architecture, boutique shops, cozy cafés, and farm-to-table restaurants. The New York Wine & Culinary Center (now called The Lake House on Canandaigua) celebrates the region’s food and wine heritage. Nearby, the Finger Lakes Wine Trail gives wine lovers access to some of the best vintages in the state.

Canandaigua is also home to Sonnenberg Gardens and Mansion State Historic Park, a 50-acre estate with formal gardens and a glimpse into Gilded Age luxury. In winter, Bristol Mountain ski resort is just a short drive away, making the area a four-season destination.

Whether you're after lake life, local wine, or a weekend escape from the city, Canandaigua offers a laid-back, welcoming vibe with natural beauty and cultural depth packed into one spot.

Things to do in Canandaigua, NY

• The Lake House on Canandaigua
• Sonnenberg Gardens and Mansion State Historic Park

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"

Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.

We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.