Water Damage Restoration and Mold Removal Servicing the Chili, NY Area

At Rock Emergency, we’re all about helping you recover from chaos. Whether it’s a surprise flood, a burst pipe, or storm runoff sneaking into your basement, we jump in fast and get things under control. We’re not a national brand with one-size-fits-all fixes. We’re your neighbors, and we treat every job like it’s personal.

The clock starts ticking the second water damage hits your property. The faster you act, the better your chances of avoiding mold, warped floors, and crumbling drywall. That’s why we move fast, with 24/7 emergency response and a team that knows exactly what to do.

It doesn’t take much to cause a big mess, like overflowing sinks, leaking appliances, bad weather, frozen pipes, poor drainage, or roof leaks, but no matter how it starts, water damage has to be tackled head-on, or it only gets worse. We’re here to stop it in its tracks.

We show up ready. First, we assess the scene to figure out exactly where the water has gone, even if it's hiding under floors or behind walls. Next, we do a thorough water removal using pro-grade pumps and vacuums. Then we dry, sanitize, and fully restore your space.

We bring the right tools for serious work, like industrial dryers, thermal cameras, extraction units, and moisture meters. It's not just about getting things dry. It’s about doing it safely, thoroughly, and in a way that prevents further damage.

Great gear means nothing without great people. Our crew is trained, certified, and always respectful. We show up on time, treat your home like our own, and don’t quit until the job’s done. That’s the Rock Emergency way.

You won’t get stuck in a phone tree. A real person will answer, get the details, and send a team out quickly. Once we arrive, we’ll walk through everything with you, answer your questions, and start the recovery process right away.

We’ve worked with all kinds of insurance companies and claims adjusters. We help gather documentation, provide damage reports, and guide you through the process. No guesswork, no runaround.

Rock Emergency is part of this community. We’ve helped hundreds of homeowners and businesses get back on their feet after unexpected disasters. Our reviews, referrals, and repeat clients say it all and show that we care about doing things right.

Dealing with water damage is stressful enough. Let us take it from here. Fast action, skilled work, and friendly support from start to finish. That’s what we do. That’s Rock Emergency. Call us today to get started with your personalized service.

We’re Rock Emergency, a team of local professionals who handle mold problems so you don’t have to. Whether you have just discovered a patch in your basement or your whole building smells off, we’re here to fix it fast and fix it right.

We’re proud to serve homeowners, renters, and businesses across upstate New York. We show up, we do the work, and we keep it real. No scare tactics. Just solid solutions.

Mold is sneaky. It hides behind walls, under carpets, and in crawl spaces. It thrives in moisture and loves dark, neglected spaces. While it might start out small, it can turn into a major issue, damaging your property and even messing with your health.

If you've been dealing with allergies, headaches, or a musty smell that won’t quit, you might be dealing with mold. And the longer it sticks around, the worse it gets.

Mold removal isn’t just about scrubbing down visible spots. It’s about going in, finding the root of the problem, and making sure it’s completely taken care of. We use commercial-grade equipment and proven methods to safely contain and eliminate the issue.

These two terms get tossed around a lot, but here’s the simple breakdown: mold removal means getting rid of the mold you can see. Mold remediation goes deeper, finding the source of the problem and making sure it doesn’t come back.

That includes fixing water issues, improving ventilation, and treating affected materials. Our goal? Long-term results, not just a temporary fix.

Every job starts with a conversation. You tell us what’s going on, we ask a few smart questions, and then we come take a look. Once we know what we’re dealing with, we give you a clear plan—no fluff, no upsell.

We’re big on containment, filtration, and safety. We set up barriers, run HEPA air scrubbers, and suit up to keep your space clean and secure. When we’re done, you’ll know the job was done right.

Not sure if it’s mold? Here are some red flags:

• Persistent musty smell
  
• Staining on ceilings or walls
  
• Cold-like symptoms that get worse at home
  
• Peeling wallpaper or cracked paint
  
• Past flooding or leaks in the building
  

If any of these sound familiar, don’t wait. Mold doesn’t go away on its own. The sooner you catch it, the easier (and cheaper) it is to fix.

We’ve helped schools, offices, apartment complexes, and everyday homeowners bounce back from mold damage. And we bring the same level of care and attention to every job, no matter how big or small.

Our team is certified, insured, and trained in the latest mold remediation techniques. We’re also easy to reach and even easier to work with.

If you think you might have a mold issue, don’t stress. Call Rock Emergency. We’ll give you real answers, honest pricing, and a team that treats your property with respect.

Let’s make your space safe again—quickly, quietly, and without any unneeded stress. Call us now!

1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.

2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.

3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.

4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.

5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.

6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.

7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.

8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.

9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.

10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!

About The City Of Chili, NY

Chili, New York, is a suburban town in Monroe County, just southwest of Rochester. It offers a balance of quiet residential life and convenient access to city amenities. Known for its family-friendly neighborhoods and strong community values, Chili has grown steadily while maintaining its small-town character.

The town was established in 1822 and named after the South American country of Chile—though the spelling was later changed. Historically agricultural, Chili still has open land and farms, though development has increased in recent decades.

Chili’s Black Creek Park is a local gem. It offers over 1,500 acres of woods, trails, and wetlands, perfect for hiking, birdwatching, or cross-country skiing. The town also supports youth sports, seasonal festivals, and community events that bring residents together year-round.

Route 33A and Interstate 490 make commuting easy, connecting Chili to Rochester and surrounding areas. While not a major tourist destination, Chili appeals to those looking for a stable, welcoming place to live with a mix of rural and suburban qualities.

Chili isn’t flashy, but it’s a place where people know their neighbors, kids ride bikes down quiet streets, and community matters. It’s the kind of town that stays grounded while continuing to grow.

Things to do in Chili, NY

• Ferrari Pizza Bar
• The Original Steve’s Diner

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"

Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.

We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.