Water Damage Restoration and Mold Removal Servicing the Henrietta, NY Area

At Rock Emergency, we understand how stressful it can be when water unexpectedly damages your home or business. Whether you’re dealing with a burst pipe, flooding, or appliance overflow, it can feel like your entire world is turned upside down. That’s where we come in. Our job is to take the pressure off your shoulders and handle every part of the restoration process with professionalism, speed, and compassion.

We’re more than just a cleanup crew, we’re restoration specialists committed to helping our community recover and rebuild.

Our services are designed for homeowners, landlords, business owners, and property managers alike. Whether it’s a small leak in a residential kitchen or a full-blown water emergency in a commercial building, we’ve got the skills and equipment to make things right. We treat every project with the same level of urgency and attention to detail, because if it matters to you, it matters to us.

When water enters your property where it shouldn’t be, every second counts. That’s why Rock Emergency is built for rapid response. We’re on call 24/7, ready to roll when you need us most. Once we arrive, we don’t waste time. We evaluate the extent of the problem, identify all affected areas (even the ones you can’t see), and get to work.

Our crews use high-powered vacuums and pumps to perform water removal as quickly as possible, followed by industry-grade drying equipment that ensures every inch of your space is thoroughly dried and stabilized.

You may not know what steps to take after a flood or leak, but that’s why you call us. We walk you through everything from start to finish so nothing gets overlooked.

Sometimes, water problems aren’t obvious right away. That’s why we always encourage people to keep an eye out for hidden clues that something’s off:

• A musty smell that lingers, especially in basements
  
• Peeling paint or blistering on walls
  
• Soft spots in drywall or flooring
  
• Unexplained discoloration or staining
  
• New warping or swelling in wood floors
  

These signs can mean there’s moisture trapped where you can’t see it, which can lead to mold growth and structural damage if not handled quickly.

We’re not just concerned with fixing your building, we care about making your space safe and comfortable. That’s why our work doesn’t stop at water extraction. We carefully inspect affected materials for signs of weakness or contamination, and we never cut corners. Our team follows strict safety guidelines to ensure your property is healthy, dry, and ready for whatever comes next.

In a crowded industry, we stand out because we treat every customer like family. We’re not a national chain with a one-size-fits-all approach, we’re your neighbors, and we care about getting things done the right way.

Here’s what sets us apart:

• Round-the-Clock Availability: We know emergencies don’t wait for business hours, and neither do we.
  
• Trained & Certified Technicians: Our crew is certified, skilled, and continually trained on the latest restoration techniques.
  
• Advanced Equipment: From infrared imaging to industrial-grade air movers, we’ve got the tools to do the job thoroughly.
  
• Clear Communication: We explain every step of the process in plain language so you’re never in the dark.
  
• Insurance Support: We help document the damage, communicate with your adjuster, and make the claims process less stressful.

We know how critical it is for businesses to stay open or get back to business fast. That’s why we offer commercial-grade restoration services designed to minimize downtime and reduce long-term damage.

Whether you operate a restaurant, warehouse, medical office, or apartment complex, we’ll work with your property management or facilities team to restore your space efficiently while maintaining safety protocols. We can even schedule work outside business hours to reduce disruption.

Although some emergencies can’t be predicted, there are a few steps you can take to reduce your risk of serious issues:

• Check for small plumbing leaks regularly
  
• Clean your gutters and downspouts at least twice a year
  
• Ensure proper grading around your property to direct water away from your foundation
  
• Use water leak sensors near appliances and under sinks
  
• Install a sump pump in your basement or crawlspace
  

If you’re ever unsure whether you have a problem, don’t wait, give us a call and let us take a look. It’s always better to be safe than sorry.

Rock Emergency is proud to be a part of this community. We’re not just here for emergencies, we’re here to build lasting relationships. Our goal is to be the first name you think of when you or someone you know is dealing with water issues. Our team is known for its honesty, hard work, and commitment to getting every detail right.

No one plans for water problems, but when they happen, you need a team that’s ready to step in, take control, and make things right. That’s what we do best. Whether you’re dealing with minor damage or a major flood, Rock Emergency is here to help with fast, friendly, and expert service you can count on.

Call Rock Emergency Today—Let’s Get Your Property Back on Track
Water can cause serious problems, but with the right team on your side, recovery doesn’t have to be overwhelming. At Rock Emergency, we’re ready to respond with proven solutions, high-quality tools, and a dedication to getting your home or business back to normal fast. When disaster strikes, let us be your first call for expert water restoration and peace of mind.

Here at Rock Emergency, we know just how frustrating it can be to find mold in your home or business. Whether it's hiding behind a wall, growing on the ceiling, or lingering in a damp basement, mold isn’t something to take lightly. It can affect your property and your health.

That’s why we offer more than just cleanup. We provide full-service solutions to help you get back to normal as quickly (and safely) as possible.

Mold might start small, but it doesn’t take long to become a real issue. It thrives in moisture-rich environments, like after a leak, a flood, or just weeks of humid weather. And once it’s there, it can quietly spread behind surfaces, making it tough to catch early.

Besides damaging your walls, floors, and belongings, mold can also affect the air you breathe. For people with allergies or asthma, that can be a big problem.

That’s why we always say: don’t ignore it, let’s deal with it right away.

From small homes to large offices, people across the area trust Rock Emergency for reliable mold services. And that’s not just because we’re good at what we do, it’s because we truly care about the people we serve.

What makes working with us different?

• We show up on time and treat your space with respect.
  
• We explain what’s happening every step of the way.
  
• We tailor every job to your unique situation.
  
• We don’t leave until everything is restored and you’re satisfied.
  

Our team doesn’t cut corners. We solve problems.

No two properties are the same, and mold doesn’t play favorites. That’s why we handle both residential and commercial spaces, offering tailored solutions that fit the specific layout and conditions of your property.

We’ve seen it plenty of times—homeowners trying to take care of mold on their own, only to have it come back worse. Mold is sneaky, and what’s visible is often just a small piece of the bigger picture.

Our professional mold remediation services get to the root of the issue. We’re trained to find hidden moisture, remove mold safely, and treat the affected areas so it stays gone. It’s not just about cleaningwhats there, its about solving the issue at its core.

Once your space is mold-free, we help make sure it stays that way. Every job includes suggestions on how to prevent future problems. That might include improving drainage, running dehumidifiers, or installing better ventilation.

A dry home is a mold-resistant home. And we’re here to help you make that happen.

When you’re dealing with mold, you don’t just need a contractor. You need a team you can count on. At Rock Emergency, we bring experience, professionalism, and a real commitment to doing things right.

Whether it’s a hidden leak or a recurring issue, we’re ready to take care of it for good. Call Rock Emergency today and let’s get you a fresh start.

1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.

2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.

3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.

4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.

5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.

6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.

7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.

8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.

9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.

10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!

About The City Of Henrietta, NY

Henrietta, New York, is a suburban town located just south of Rochester in Monroe County. Known for its blend of residential neighborhoods, commercial centers, and green spaces, Henrietta plays a key role in the Greater Rochester area’s economy and lifestyle.

Originally part of the Phelps and Gorham Purchase, Henrietta was founded in 1818 and named after Henrietta Laura Pulteney, a British heiress. For much of its early history, it remained a quiet farming community. That changed in the mid-20th century when suburban expansion and the construction of highways, especially Interstate 390, transformed Henrietta into a hub of commerce and residential development.

Today, Henrietta is home to Marketplace Mall and a dense concentration of big-box stores, restaurants, and service businesses. Retail plays a major role in the town’s economy, and the area’s commercial sprawl draws shoppers from across Monroe County. Despite that, Henrietta also offers quiet neighborhoods, good public schools, and easy access to parks and recreational trails.

The Rochester Institute of Technology (RIT), one of the region’s major universities, sits on Henrietta’s northern edge, adding energy and diversity to the town. RIT’s presence influences local innovation, tech industry ties, and cultural life.

Henrietta is often seen as a practical place to live—affordable, accessible, and well-connected. It’s not flashy, but it works. And for many, that’s exactly the appeal. Whether you're a student, a young family, or a longtime resident, Henrietta offers a reliable base with room to grow.

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"

Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.

We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.