Rock Emergency Services has 10+ years experience in the restoration industry. In a business where customers stress levels and anxiety can run high Rock will guide you through the process start to finish.
Clear communication...our technicians will thoroughly explain the processes and procedures in which we will take to perform your job and answer any questions you may have and never start anything without your approval. Fast response time! Technicians will be clean cut, polite, always in uniform, and certified by the IICRC. We heavily document the job through notes and photos start to finish to assist in the claims process
Rock Emergency follows all rules and regulations from NYS in accordance with the IICRC S520 in the mold remediation process.
We set the highest standard in water, fire, and mold restoration.
We continuously stay focused and dedicated to self-improvement to make sure our customers have a pleasant experience in a not so pleasant time. Rock Emergency technicians are graded and evaluated on professionalism, response time, and overall customer satisfaction. The feedback we get from our customers is essential for our success.
Our employees are certified by the Institute of Inspection Cleaning and Restoration (IICRC), NYS Department of Labor Asbestos Handling, EPA, and OSHA. We strictly abide by their rules and regulations within the cleaning, restoration, and construction industries. Rock Emergency is 24/7 365 company and we always have technicians on call day or night to respond immediately to your call.
There is no such thing as good enough at Rock Emergency. Every one of our people from executive management to field personnel understands and lives by our company code of excellence. We commit every resource for the singular purpose - to giving you, the customer, what you expect from our services, our people, and our company!
Why Choose Rock Emergency?
Your safety and peace of mind is our number one priority. The fact that we are a 24-hour emergency service shows how dedicated we are to our customer’s needs in and surrounding the Rochester, NY region. We pride ourselves on our reliability for any size job.