Privacy Policy

Who we are

Our website address is https://rockemergency.com. We provide emergency restoration services across our operating regions. This Privacy Policy explains what data we collect, how we use it, and your rights as a visitor.

Information we collect

We collect information only when you voluntarily provide it through our contact forms or when you call us using click-to-call buttons on the site. This may include your name, phone number, email address, property address, and any details you choose to enter into our forms.

We also collect limited technical data such as your IP address and browser user agent to support spam prevention and site security.

Comments

Comments are disabled on our website. If comments are enabled in the future, WordPress will collect the information entered into the comment form along with the visitor’s IP address and browser user agent to support spam detection.

Cookies

Our site uses essential cookies that help improve functionality and performance. These include temporary cookies that check if your browser supports cookies and cookies used by security or caching systems. These do not store personal information.

If you submit a form, your browser may store your contact information for convenience. You can clear cookies at any time through your browser settings.

Contact forms

When you submit a contact form, we collect the data you enter so we can respond to your request for service. This may include your name, phone number, email, address, and project details. We use this information strictly to communicate with you and deliver the services you request.

Form submissions may be temporarily stored on our web host and may be emailed to our internal team for follow up.

Embedded content

Our site may use embedded content such as maps, videos, or scheduling widgets. Embedded content from other websites behaves the same way as if you visited those websites directly. These third parties may collect data, use cookies, or monitor your interaction with their content.

Analytics

We use basic analytics tools to understand traffic patterns. These tools may collect anonymized information such as pages visited, device type, and general location. No personally identifiable information is collected in our analytics.

How long we retain your data

Form submissions are kept for as long as needed to respond to your inquiry and manage ongoing projects. If the inquiry does not lead to active service, the information may be deleted after internal review.

Information used for administrative, legal, or security purposes may be retained as required by law.

What rights you have over your data

If you have submitted a form or communicated with us, you can request an exported file of the personal data we hold about you. You can also request that we erase your personal data. This does not include data we must keep for administrative, legal, or security purposes.

Where your data is sent

Visitor form submissions may be scanned by third party spam detection services. Any analytics data is processed by our analytics provider in accordance with their privacy practices.

How to contact us

If you have privacy related questions or requests, contact us at kg@rockemergency.com or by calling the number listed on our website.