Terms and Conditions
Who we are
Our website address is https://rockemergency.com. Rock Emergency provides emergency restoration services across our operating regions. These Terms of Service govern your use of our website and any inquiries or service requests submitted through it.
Use of this website
By accessing or using this website, you agree to use it only for lawful purposes. You may browse our content, contact us for service inquiries, and use the site to learn more about our restoration services. You agree not to misuse the website, interfere with its operation, or attempt to gain unauthorized access to any part of the site or its systems.
Service information
The content on this website is provided for general informational purposes only. While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all service descriptions, availability, response times, or other website content will always be complete, current, or error free.
Submitting a form or calling us through the website does not guarantee acceptance of a job, immediate availability, or a specific response time unless confirmed directly by our team.
No professional or legal advice
Information on this website does not constitute legal, insurance, construction, environmental, or other professional advice. Any decisions you make based on information from this website are at your own discretion. For guidance related to insurance claims, legal rights, or property conditions, you should consult the appropriate qualified professional.
Quotes and service requests
Any quote, estimate, or service response provided through this website, by email, or by phone is subject to review, site conditions, scope of work, availability, and final approval by Rock Emergency. Final pricing, timelines, and service terms may vary based on the actual condition of the property and the work required.
User submissions
If you submit information through our contact forms, you agree that the information you provide is accurate and complete to the best of your knowledge. You also agree not to submit false, misleading, or unlawful content through the website.
By submitting a form or contacting us, you authorize us to use the information provided to respond to your request, communicate with you about services, and follow up regarding your inquiry.
Third party tools and embedded content
Our website may include embedded content or third party tools such as maps, videos, booking widgets, analytics tools, or call tracking features. These third party services may operate under their own terms and privacy practices. We are not responsible for the content, availability, or behavior of third party platforms.
Intellectual property
All content on this website, including text, branding, logos, graphics, images, layouts, and other materials, is the property of Rock Emergency or its licensors unless otherwise stated. You may not copy, reproduce, republish, distribute, modify, or exploit any website content without prior written permission.
Disclaimer of warranties
This website is provided on an as is and as available basis. We make no warranties or representations, express or implied, regarding the operation of the website, the accuracy of its content, or the availability of services through the site. To the fullest extent permitted by law, Rock Emergency disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
Limitation of liability
To the fullest extent permitted by law, Rock Emergency shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of, or inability to use, this website. This includes, without limitation, damages related to website downtime, errors, loss of data, or reliance on website content.
Indemnification
You agree to indemnify and hold harmless Rock Emergency, its affiliates, employees, contractors, and representatives from any claims, liabilities, damages, losses, or expenses arising out of your misuse of the website, your violation of these Terms of Service, or your infringement of any rights of another party.
Changes to these terms
We may update these Terms of Service at any time without prior notice. Any changes will be posted on this page with the updated version replacing the previous one. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
Governing law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdictions where Rock Emergency operates, without regard to conflict of law principles.
SMS messaging terms
Rock Emergency Services INC sends text message updates and responses to emergency restoration customers regarding services, pricing, and related information available at https://rockemergency.com.
When you opt in to receive SMS messages from us, we may send you a confirmation message. Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary based on your interaction with our services. You can text “HELP” for assistance or text “STOP” at any time to cancel.
You can cancel this service at any time by texting “STOP” to the number you received messages from. After you send the message “STOP,” we will send a confirmation message verifying that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us. If you wish to subscribe again, you may sign up as you did previously and messaging will resume.
If you forget what keywords are supported, simply text “HELP” to the messaging number. After you send the message “HELP,” we will respond with instructions on how to use the service and how to unsubscribe.
Participating carriers include AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Mobile carriers are not liable for delayed or undelivered messages.
If you have questions regarding how we collect or handle personal data related to messaging services, please review our Privacy Policy.
How to contact us
If you have questions about these Terms of Service, contact us at kg@rockemergency.com or by calling the number listed on our website.