Water Damage Restoration and Mold Removal Servicing the Penfield, NY Area

At Rock Emergency, we know that water problems can turn your world upside down in an instant, but we are here to help you clean it up and move forward.

We’re a local team with years of experience in water restoration, proudly serving the Penfield, NY area and beyond. Our crew is highly trained, fully equipped, and always ready to respond when disaster strikes. We combine rapid response with compassionate service and reliable solutions, so you can breathe easier knowing your home or business is in good hands.

When it comes to water emergencies, time isn’t on your side. Water seeps into walls, floors, and belongings, causing structural damage, electrical hazards, and even mold growth if left unchecked. That’s why we treat every call like an urgent one.

Quick action not only limits the damage, it also saves you money, time, and stress. The sooner we arrive, the more we can salvage. Whether it's a small leak or a large-scale flood, Rock Emergency jumps into action with the right tools and techniques to stop the spread, extract the water, and start the drying process.

Your home is more than just four walls, it’s your safe space, your comfort zone. That’s why we go above and beyond to care for your property like it’s our own. We work quickly, communicate clearly, and respect your space every step of the way.

Whether you’re dealing with a flooded basement, a broken appliance, or a storm-related leak, we’ll guide you through the cleanup and repair process with compassion and expertise.

Water issues at your business can cause major disruptions. From damaged equipment to unsafe work conditions, downtime can cost you in more ways than one. That’s why Rock Emergency also specializes in commercial services, helping business owners get back on track as fast as possible.

We work with property managers, landlords, office owners, and retail businesses to provide discreet, fast, and effective restoration. We’re mindful of minimizing interruptions so you can keep your doors open or reopen quickly.

We don’t cut corners when it comes to the tools we use. Rock Emergency is equipped with advanced technology designed specifically for water restoration. From thermal imaging cameras that detect hidden moisture to truck-mounted extractors that pull out gallons of water fast, we bring the best to every job.

Our equipment allows us to work smarter and faster so that you can start recovering sooner.

Dealing with insurance can feel like a whole second disaster on top of the water emergency. That’s why we work directly with your insurance company to make the process as smooth as possible. We document everything, help file claims, and ensure you get the coverage you’re entitled to.

Let us handle the paperwork while you focus on getting your life back to normal.

We know we’re not the only water restoration company out there, but we work hard every day to be the one you trust.

• 24/7 emergency service
  
• Local, licensed, and insured technicians
  
• Top-rated customer service
  
• Full-service restoration
  
• Clear, honest communication
  
• Fast response times
  

We’re not just here to remove water, we’re here to restore your peace of mind.

Our work doesn’t end once the water’s gone. We believe in helping homeowners and business owners understand how to prevent future problems too. We’ll walk you through how to avoid issues like burst pipes, drainage backups, and appliance leaks with simple maintenance tips and inspections.

You should reach out if you notice:

• Standing water in your home or basement
  
• A sudden spike in your water bill
  
• Water stains on ceilings or walls
  
• Damp or musty smells
  
• Wet flooring or soggy drywall
  
• Flooding from storms or broken appliances
  

Even if you're not sure how bad it is, call us. We'll assess the situation and let you know what needs to happen next. No pressure, no stress, just honest advice and fast service.

Water emergencies can be overwhelming, but you don’t have to handle them alone. At Rock Emergency, we’re ready 24/7 to step in, clean up, and restore your property with speed and care. Whether it’s day or night, weekday or weekend, our team is just a phone call away.

Let us take the weight off your shoulders so that you can get back to what matters most.

Ready to get rid of water damage for good? Reach out to us now.

At Rock Emergency, we know how quickly a mold issue can go from a small nuisance to a serious threat to your health and home. That’s why we’re committed to providing fast, reliable, and effective mold solutions to homeowners and business owners across the Penfield, NY area. Whether it’s a musty smell in your basement or visible patches of mold creeping across your walls, we’re here to help you get your space back to normal as safely and quickly as possible.

A little mold might not seem like much at first, but if it is left untreated, it can lead to structural damage, poor air quality, and potential health risks, especially for people with allergies, asthma, or weakened immune systems. Mold can spread through walls, ceilings, and HVAC systems without warning, which is why early detection and professional intervention are so important.

We take every mold situation seriously, no matter the size. Our goal is to not only remove the visible mold, but also address the root cause, so you won’t have to worry about it coming back.

We’re not just another mold cleanup company. At Rock Emergency, we combine science-backed strategies, industry-best equipment, and a genuine passion for helping our community. Our certified technicians are trained in the latest mold remediation techniques and follow strict safety protocols to ensure your home or business is left completely clean and safe.

From start to finish, we make sure the process is clear, smooth, and stress-free. You’ll always know what’s happening and what to expect.

From black mold in the bathroom to fuzzy green growth in the attic, we’ve seen it all. Mold can hide behind walls, under flooring, or in your HVAC system, so it’s not always visible to the naked eye. That’s why our team is trained to recognize signs and sources of hidden mold growth and tackle the problem at its core.

We serve both homeowners and businesses throughout the Penfield area. Whether you’re dealing with mold in your home, rental property, school, office, or retail space, we have the tools and experience to handle it. Every building is different, so we tailor our approach to your unique needs, ensuring effective and long-lasting results.

Mold doesn’t wait, and neither do we. Rock Emergency is available 24/7 to handle urgent situations where mold is rapidly spreading or creating an unsafe environment. Whether you’re in the middle of a renovation and uncover mold, or you’ve just had a leak that turned into a mold issue overnight, we’re ready to respond fast.

We’re proud to be IICRC-certified and fully insured. That means you can trust that every mold remediation job we take on is handled with professionalism, precision, and full compliance with industry standards. Your safety is our top priority, and we never cut corners.

Based in Rochester, NY, we proudly serve communities throughout Western New York. Our local roots mean we understand the common causes of mold in this area—from wet basements to weather-related water issues. When you work with us, you're not just hiring a contractor, you’re hiring neighbors who care.

If you think you might have mold in your home or business, don’t wait. It’s better to get it checked out early than risk letting it spread. The team at Rock Emergency is standing by to provide honest answers, clear communication, and professional mold removal services that make a real difference.

Let’s get your space clean, safe, and comfortable again—starting today. Give us a call now to get started.

1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.

2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.

3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.

4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.

5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.

6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.

7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.

8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.

9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.

10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!

Penfield, New York is a vibrant suburb of Rochester, nestled in Monroe County just east of the city. Founded in 1810 and named for Revolutionary War veteran Daniel Penfield, who purchased the land in 1795, the town now spans roughly 37.9 sq mi and—according to the 2020 census—houses about 39,438 residents.

Its scenic terrain was shaped by glacial forces over millennia, creating fertile farmland and rolling hills—ideal for orchards and local agriculture. Anchored by Irondequoit Creek, early industry thrived around water-powered mills before transitioning into the thriving residential community we see today.

Penfield places great emphasis on recreation and family life. The town maintains a dozen public parks—Ellison, Harris Whalen, Heritage, Rothfuss, and others—offering playgrounds, athletic fields, trails, and creekside enjoyments. Wickham Farms, a beloved multi-generational orchard and pumpkin farm, is a local icon, especially during autumn.

Penfield's cultural life is equally spirited, with community events ranging from the Penfield Music Festival and Food Truck Rodeo to holiday celebrations, summer concerts at the amphitheater, and historic craft fairs. 

Rich with history, Penfield retains numerous registered historic homes—such as the Stephen Phelps House (c. 1814), Hipp–Kennedy House (1838), and Harvey Whalen House (1875)—celebrating its architectural heritage.

Overall, Penfield blends planned suburban growth with natural beauty, community spirit, and a strong historical legacy—truly capturing its motto, “A Town of Planned Progress.”

Things to do in Penfield, NY

• Wickham Farms
• Channing H. Philbrick Park

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"

Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.

We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.