Water Damage Restoration and Mold Removal Servicing the Spencerport, NY Area
Water Damage Restoration Experts in Spencerport, NY
Fast, Friendly Help When You Need It Most
At Rock Emergency, we know how stressful it is when water suddenly invades your space. Whether it’s a flooded basement, a leaking frozen pipe, or a storm that’s driven water inside, the damage can feel overwhelming. That’s why our mission is simple—show up fast, get the job done right, and treat your property like it’s our own.
We’re a team of local restoration professionals based right here in Rochester, NY, just around the corner from Spencerport. We’ve seen it all, and we’re ready for anything. Our goal is to respond quickly, work efficiently, and restore comfort and safety to your home or business with as little disruption as possible.
Why You Shouldn’t Wait
When water enters your property, jumping into action right away is essential. The longer moisture sits, the more it spreads. Wood swells, drywall softens, and before you know it, you’ve got major structural issues or worse—mold.
That’s why we always tell our customers: don’t wait. Even if you think the damage is minor, it can quickly grow into something costly and dangerous. Rock Emergency is available 24/7 to respond, assess, and get to work right away.
We Handle All Types of Water Emergencies
No two situations are exactly alike, but we’ve dealt with just about every type of water emergency you can imagine:
- Flooded basements
- Frozen pipes or burst pipes
- Overflowing sinks or tubs
- Appliance failures (like water heaters, dishwashers, or washing machines)
- Storm or hurricane damage
- Sewage backups
No matter the cause, we’re ready to handle it.
Serving Homeowners With Care
Your home is your comfort zone, and we respect that. We know how upsetting it is to see your space damaged, so we make it our job to not only fix the problem but to do so with compassion and care.
We take extra steps to protect your belongings, keep you informed, and help you make smart decisions throughout the process. Our team treats your home like it’s our own, because that’s how we’d want to be treated, too.
Commercial Services to Keep You Running
Water problems don’t just affect homes, they can throw businesses into chaos. At Rock Emergency, we also specialize in commercial services for offices, stores, restaurants, and other facilities.
We know that every hour of downtime can hurt your bottom line, so we work efficiently and discreetly to get you back in business.

Advanced Tools for Maximum Results
Technology matters in this line of work, and we invest in the best tools available. From high-powered extractors to infrared cameras that detect hidden moisture, our equipment allows us to find the problem faster, dry your space more effectively, and prevent issues from coming back later.
We don’t cut corners, and we don’t settle for “good enough.”
What Sets Rock Emergency Apart
You might be wondering: why choose us over another company? Here’s what makes Rock Emergency different:
- Local, trusted team – We live and work in the communities we serve
- 24/7 emergency service – Help is always just a phone call away
- One-stop solution – From water removal to full restoration
- Top-rated customer experience – Friendly, professional, and respectful
- Transparent communication – No surprises, just honest updates and timelines
We’ve built our company on values like reliability, honesty, and hard work. That’s why so many customers refer their friends and family to us—we do what we say, and we do it well.
Prevention Tips You Can Count On
While we are always here when you need us, we also want to help you prevent future problems. Here are a few easy tips:
- Check your sump pump regularly to make sure it’s working
- Insulate exposed pipes in winter
- Clean gutters and downspouts to prevent roof leaks
- Don’t ignore small leaks, they often lead to bigger issues
- Keep an eye on your water bill. Unexpected spikes may mean there’s a hidden problem
If you are ever unsure, give us a call. We’re happy to inspect and advise before something turns into a big mess.
Common Signs of Water Trouble
Not sure whether it’s time to call in the pros? Look for these warning signs:
- Pooled water in the basement or crawlspace
- Soft or buckling floors
- Discolored patches on ceilings or walls
- Damp or musty odors
- Dripping sounds behind walls
- Persistent moisture under cabinets or near appliances
Even if you’re not totally sure, we’ll check it out. It’s always better to be safe than sorry.
Take the First Step Toward Recovery
We know all too well that water emergencies are stressful. But Rock Emergency is here to take that stress off your shoulders. With fast service, honest advice, and complete restoration solutions, we’ll guide you through every step of the process.
Don’t wait for the damage to get worse. Let our experienced team help you get your property dry, safe, and fully restored.
Reach out today—we’re ready when you are.
Rock Emergency: Your Trusted Mold Removal and Remediation Experts in Spencerport, NY
Mold Problems? Rock Emergency Has Your Back
At Rock Emergency, we understand that dealing with mold isn’t just a hassle, it can be downright overwhelming. Whether you’ve spotted mold in your basement, around your windows, or you're not sure what's causing that musty smell, we're here to help. We specialize in fast, effective mold removal and remediation, and we treat every job with the same urgency and care we’d give our own homes.
What Makes Mold So Harmful?
Mold might seem like just a cosmetic issue, but it’s far more serious than that. Mold spores can spread quickly through the air and settle into porous materials like drywall, insulation, and carpet. When left untreated, it can damage your property, lower your indoor air quality, and even trigger health problems, especially for people with allergies or asthma.
We take mold seriously because we’ve seen firsthand how quickly it can get out of hand. Our job is to eliminate the problem and help prevent it from coming back.
Why Choose Rock Emergency?
We’re not a cookie-cutter mold company. We’re a team of trained professionals who bring experience, attention to detail, and local knowledge to every job. Our mission is to create safe, healthy indoor spaces by taking care of mold the right way, from the root cause to the last lingering spore.
You can count on us to respond quickly, explain every step, and get your space back to normal without unnecessary stress.
24/7 Mold Help When You Need It Most
Mold problems don’t keep regular business hours, and neither do we. If you’ve discovered mold after a storm, while renovating, or in an emergency situation, we’re ready to respond quickly. Our emergency services are available 24/7 because fast action makes all the difference when mold is involved.
You don’t have to deal with mold alone, we’re here when you need us.
Licensed, Certified, and Trusted in Spencerport, NY
We’re proud to be IICRC-certified, fully insured, and locally owned. That means when you call Rock Emergency, you’re getting professionals who understand local building codes, weather patterns, and property types. We live and work in the same neighborhoods as our customers, and we’re proud to keep our community healthy.
The Rock Emergency Promise
When you work with us, you’re gaining a team that cares about doing things right. We are upfront, honest, and easy to talk to. We keep the process transparent from start to finish, and we don’t disappear when the job is done.
Our goal is to earn your trust and your peace of mind by delivering results that last.
Ready to Get Rid of Mold for Good?
Don’t wait for mold to spread or cause damage. If you suspect there’s mold in your home or business, give Rock Emergency a call today. We’ll come out, assess the situation, and guide you through your next steps—no pressure, no gimmicks, just real help when you need it most.
Let’s clean things up and get your space back to the safe, healthy place it’s meant to be.
Frequently Asked Questions (FAQs)
1. What should I do first if I have water damage?
Give us a call right away! The sooner we can assess the situation and start drying things out, the better we can prevent further damage and mold growth.
2. Do you offer emergency services?
Absolutely. We’re available 24/7 for emergency restoration. Whether it’s day or night, we’re ready to respond when you need us most.
3. How long does water damage restoration take?
It depends on the extent of the damage, but most jobs take 3–5 days. We'll keep you updated every step of the way.
4. How can I tell if I have mold in my home?
Common signs include a musty smell, visible spots on walls or ceilings, and increased allergy symptoms. If you're unsure, we can perform a full mold inspection.
5. Is mold dangerous?
Certain types of mold can pose health risks, especially to those with respiratory issues. It’s important to deal with mold quickly and safely—and that’s where we come in.
6. Do you remove mold or just clean it?
We don’t just clean mold—we completely remediate it. That means we remove it at the source and treat the area to prevent it from coming back.
7. What should I do if I have frozen pipes water damage?
Frozen or burst pipes can cause serious water damage fast. Turn off your main water supply if it’s safe to do so, and call us immediately. We’ll respond quickly to minimize damage and begin the cleanup process.
8. Will my insurance cover the damage?
Many insurance policies do cover water and mold damage, especially if it’s from a sudden event, but it is always best to check with your provider. We can work directly with your insurance company and help guide you through the claims process.
9. Are your technicians certified?
Yes! Our team is fully trained and IICRC-certified, which means we follow industry standards for safe and effective restoration and remediation.
10. What areas do you serve?
We proudly serve homeowners and businesses throughout the Rochester, NY area and surrounding communities. Give us a call to see if you’re in our service area!
About The City of Spencerport, NY
Spencerport is a charming canal‑side village of about 3,685 residents in Monroe County, New York, just west of Rochester. Incorporated in 1867 and originally known as “Spencer’s Basin,” the village grew around a port on the Erie Canal, serving early immigrants and tradespeople.
Nestled along State Routes 31 and 259, Spencerport spans just 1.4 square miles, featuring the iconic Erie Canal bridge and Spencerport Airpark, a small grass-strip airport serving local aviators. Village assets include parks like Pineway Ponds, the historical Springdale Farm, and the Canal‑era Depot and Museum housed in a former trolley station.
The architecture evokes its 19th-century origins, especially in the Romanesque Spencerport Methodist Church, built in 1870–71 and on the National Register of Historic Places.
Despite its modest size, Spencerport balances historical charm, educational excellence, and community spirit, maintaining a tight‑knit village atmosphere while offering easy access to Rochester’s urban amenities.
Things to do in Spencerport, NY:
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Emergency Restoration Services
We'll help you restore your life with our professional Water, Fire, and Storm damage emergency services.

Biohazard Cleanup Services
Rock Emergency is trained in many forms of biohazard cleanup, including Coronavirus Cleaning & Disinfecting

Environmental Remediation Services
Rock Emergency Services Inc is proudly certified in Mold Remediation, Asbestos Removal, Lead Paint Removal, & more!

Demolition Services
No demolition project is too big or too small, Rock Emergency Services Inc also provides Building Demolition and Interior Demolition.
Client Testimonials

"I called Rock Emergency, Ryan showed up an hour later and took care of a major flood in my basement. At least 8" of water over 1600 sq ft. Sump pump was replaced almost instantly. They cleaned up all the damaged material and made the insurance process seamless. Highly recommend!!"
- J. CROSIER
Why Choose Rock Emergency?
Your safety and peace of mind are our number one priority, which is why we follow all OSHA guidelines and standards. We are a 24-hour emergency service dedicated to our customer’s needs. We pride ourselves on our reliability for any size job.
We seek to satisfy our clients with our expertise, cost and time-efficacy, and our cleanliness. We are an experienced service provider in Albany, NY, and the surrounding area that has a list of resources at our disposal.