Happy New Year! Thank you for all of your support and commitment to Rock Emergency in 2019. The past year was an extremely successful one for us and we plan to continue with the momentum in 2020. We’ve got a few things planned for this year and we’re hoping that you’ll follow along with us this year
We are committed to providing the best service possible for our clients in their time of need. We are a local company, based in Rochester, New York, but we make an attempt to go wherever we are needed. In the past, we have deployed technicians to areas that were hit by a hurricane (such as Charlotte and the Carolinas). This year, we intend to expand our regular service area to include Syracuse, NY. Over the past year alone, we have doubled our staff to be able to respond to multiple clients simultaneously. Our employees are certified by the Institute of Inspection Cleaning and Restoration (IICRC), NYS Department of Labor Asbestos Handling, EPA, and OSHA.
Because we know disaster can happen anytime, we have technicians on call day and night so we can respond immediately to any emergency. Over the next few months, we intend to bring on more office and administrative staff to support our work in the field. Our office staff helps customers work with insurance companies, job plans, and scheduling in addition to performing all of our in-house office operations. Our plans for the next five years include adding an additional 20-30 employees as we expand our service area. That number may increase to 100 as we roll out service in the Albany and Syracuse communities.
In the restoration industry, having the right equipment is integral to the quality and efficiency of the job being done. As our company has grown, we have continued to invest in the latest technology and techniques to stay on top of the industry requirements and our clients’ needs. In the past year, we purchased a new building to better accommodate our equipment and growing team. Over the last few years, we’ve had such exponential growth that we outgrew our space, which prompted us to buy a second building, a large warehouse in Rochester. In addition to gaining more storage space for fire-damaged items, we now have room to purchase more equipment for our restoration projects. Our new training center will allow us to offer more staff training on safety, restoration, and cleaning. As our company continues to grow, our new building will be able to comfortably absorb additional staff.
This year, we also plan to continue to invest in our sister company - Rock Environmental. Through Rock Environmental, we perform asbestos abatement, mold remediation, lead paint removal, and demolition services. While our focus has mainly been geared toward the emergency and restoration services, we still find that there’s a high demand for quality companies to perform mold and asbestos removal.
As we continue to grow in this new year, we want to say thank you to all of our clients for choosing us in your time of need. Thank you for also turning to Rock Environmental--our division that deals with asbestos abatement and demolition. We are happy for the growth of both, our restoration and environmental divisions, and we look forward to all of the expansion to come. Call us anytime at 844-ROCK-911 to have your questions answered, concerns addressed and a technician at your service right away.
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