GET TO
KNOW US
“We’re In This Together”
15+YRS
OF SERVICE
24/7
DISPATCH READY
3000+
LOSSES RESTORED
< 24 HRS
SCALE-UP ABILITY
Who We Are
Rock Emergency Services was founded on the belief that when disaster strikes, you shouldn’t have to face it alone.
Based in Rochester, NY, we are a locally owned and family-operated firm with over 15 years of experience in turning chaos back into calm. From residential chimney fires to large-scale commercial floods, we deliver the technical expertise and empathetic response required on your most difficult days.
Our Vision & Mission
Our objective is to be the partner businesses and homeowners rely on during a crisis through disciplined execution and clear communication.
Our Vision
To deliver fast, reliable, and highly coordinated emergency services that protect buildings, minimize downtime, and keep our community moving.
Our Mission
To lead our region in rapid response and technical capability, ensuring our clients stay protected and productive no matter the challenge.
Our Vision
To deliver fast, reliable, and highly coordinated emergency services that protect buildings, minimize downtime, and keep our community moving.
Our Mission
To lead our region in rapid response and technical capability, ensuring our clients stay protected and productive no matter the challenge.
Leadership
THOMAS RESSER JR
CO FOUNDER
JESSICA RESSER
VICE PRESIDENT
PAUL C MARSOCCI
VICE PRESIDENT
DAVE DEROLLER
EXECUTIVE DIRECTOR
We protect your home, your budget,
and your outcome from day one to final walkthrough.
That is why homeowners recommend Rock,
not insurance carriers.
This is our community. We stand up for our neighbors.
We’re In This Together.
— Thomas Resser Jr.
We protect your home, your budget,
and your outcome from day one to final walkthrough.
That is why homeowners recommend Rock,
not insurance carriers.
This is our community. We stand up for our neighbors.
We’re In This Together.
— Thomas Resser Jr.
Core Values
Unity
We work with our clients, not just for them, standing together during life’s toughest moments.
Integrity
Trust starts with transparency; we provide real-time data and honest reporting on every job.
Care
We treat every property as if it were our own, prioritizing empathy alongside technical skill.
Excellence
From the first call to the final walkthrough, every project receives our full attention and highest standards.
We Work For You.
Not The Carrier.
Rock Emergency Services was built on a simple principle: fight for the owner, not the carrier. That is why you will not find us on preferred vendor lists. Our loyalty stays with the people trusting us to protect their property, operations, and outcome. We are not here to answer to insurance companies. We are here to advocate for you.
