Rock Emergency logo
Fire damage restoration
24/7 Emergency Fire Restoration

Fire DamageRestoration

Rochester, NY & Surrounding Areas

Complete fire damage cleanup, smoke removal, and reconstruction. Our IICRC-certified team responds 24/7 to restore your property and salvage your belongings.

24/7 Emergency Service
IICRC Certified
5-Star Google Rating
Work With Your Insurance
Call 585-501-3606

Rochester, NY · Monroe County

Fire Damage Restoration in Rochester, NY

Rock Emergency handles fire damage restoration for Rochester, NY homes from the first call to the final walkthrough. Crews leave 69 Seneca Ave within minutes to board up openings, tarp the roof, and stabilize the structure, then remove soot, neutralize smoke odor, and coordinate the rebuild with your insurance adjuster. Kitchen fires, furnace puffbacks, and chimney fires in Rochester's older two-story homes are the losses we see most.

  • 69 Seneca AveRochester HQ · 14621
  • 60 minBoard-up & tarping arrival
  • 15 townsBrighton to Webster

Our Promise to You

Answer your call immediately — real people, 24/7/365

Arrive within 60 minutes — fully equipped and ready

Treat your home like it is our own family property

Keep you informed throughout every step of the process

Handle all insurance paperwork, claims, and billing

Never leave until the restoration job is done right

Every Minute Matters

In the first hour after a fire, soot residue sets deeper into walls and materials. Smoke odor becomes harder to remove. We respond in 60 minutes because fast action saves your home and your belongings.

You're Not Alone

Fire emergencies are overwhelming. Our team guides you through every decision, answers every question, and handles the stress so you can focus on what matters — your family and getting back to normal.

We Actually Care

This isn't just business to us. We're your neighbors in Rochester. We've helped families recover from their worst days for years, and we treat every home like it belongs to someone we love.

Our 8-Phase
Fire Restoration Process

A proven methodology to restore your property to pre-loss condition

Common Causes We Handle

From kitchen fires to electrical faults, we respond to all fire damage emergencies

Kitchen Fires

Cooking accidents and appliance malfunctions

Common

Electrical Fires

Faulty wiring and overloaded circuits

Severe

Heating Equipment

Furnaces, space heaters, fireplaces

Common

Smoking Materials

Cigarettes, cigars, and pipes

Moderate

Candles

Unattended or knocked-over candles

Moderate

Lightning Strikes

Direct strikes and power surges

Rare

Types of Fire Damage We Address

1

Structural DamageCritical

Weakened beams, compromised walls, damaged roof structure requiring immediate attention.

2

Smoke DamageExtensive

Soot residue on walls, ceilings, and belongings. Penetrates porous materials.

3

Water DamageSecondary

Damage from firefighting efforts can be as destructive as the fire itself.

4

Odor DamagePervasive

Smoke odor penetrates fabrics, carpets, walls, and HVAC systems.

Fire damage types

COMPLETE FIRE RESTORATION

Complete Fire Restoration Services

From emergency board-up to final reconstruction, our IICRC-certified team handles every phase of fire damage restoration. We use professional-grade equipment and proven techniques to remove soot, eliminate smoke odor, extract firefighting water, and restore your property to pre-loss condition. Our comprehensive approach ensures nothing is missed — from structural repairs to content restoration — so you can return home with confidence.

  • Water Removal
  • Drying & Dehumidification
  • Soot & Smoke Removal
  • Structural Cleaning
  • Content Pack-Out
  • Content Restoration
  • Board-Up Services
  • Full Reconstruction
  • Odor Removal
  • Insurance Documentation

Fire Restoration Frequently Asked Questions

Guides: Insurance First 48 Hours After a Property Loss

Kitchen or limited smoke jobs often run $3,000-$15,000. Structural fires with board-up, soot cleaning, odor treatment, and rebuild commonly reach $15,000-$50,000 depending on square footage and contents. Puffback (oil-furnace) cleanups are usually smaller than a room-and-contents fire but still need professional soot chemistry, not household cleaners. We itemize emergency, cleaning, and reconstruction so the insurance estimate is readable.

Standard homeowners policies typically cover fire, smoke, and firefighting water. We document soot patterns, moisture from hose lines, and contents inventories, and we speak with adjusters on Greater Rochester losses every week.

Restoration is emergency, cleaning, deodorization, and drying. Reconstruction rebuilds what cannot be cleaned: framing, drywall, roofing, finishes. We run both so Rochester homeowners are not handed off mid-claim.

Wait for the fire department to clear the building. Do not wipe soot: it smears and etches. Call your insurer, then 585-501-3606 for board-up, tarping, and water extraction from firefighting. Photograph conditions before contents are moved. Stay out of rooms with compromised ceilings.

Yes, when the residue is cleaned and the HVAC is addressed. Thermal fogging, hydroxyl or ozone (when the building is vacant and appropriate), and packing out porous contents beat painting over smell. Puffbacks leave oily film that household products spread rather than remove.

Limited smoke: about 1-2 weeks. Structural fires: often 2-6 months including rebuild and contents return. Board-up and water mitigation start the same day. We issue a phase timeline after the first walkthrough.

24/7 EMERGENCY HOTLINE585-501-3606